Articles

Telus: Customer Service via Twitter?

So late last year my wife convinced me that we needed PVR anywhere. Yes, that is right, PVR Anywhere. Our Shaw system with one PVR just wasn’t cutting it. I

Christopher’s Passion

My 10 year old was asked by his grade 6 teacher to write a paragraph about something he was passionate about.  This is what he wrote:

Connection to Others

Some folks get it… and some they don’t

So since I started getting on this social media bandwagon, I’ve been really paying attention to how companies interact with the public.  Especially on

Connection to Others

Lessons from Twitter on Accountability and Transparency

You will hear all kinds of words used to describe how to interact on social media. You will hear about authenticity, you will hear about engagement.  The two

Connection to Others

The Power of Social Media

About a month ago I was asked to come do a presentation at a lunch and learn in a fairly casual setting. I discussed a few subjects with the organizer and we

Connection to Self

Back at ‘er

You know how it is.  You’ve gone too long without getting out for a run.  You want to do it, you need to do it but you just need that kick in the

Connection to Self · Emotional Connection (Presence)

Life can change in the blink of an eye

Most years for our family summer vacation we make our way out to see my parents in beautiful Hope, British Columbia.  They have a gorgeous spot

Connection to Self

My first Marathon: 2003 ING Edmonton Marathon

It all started with an email.  A friend of mine and REALTOR had run many different marathons over the coarse of a few years.  We had often talked